II. 7. Group 2, Group 3 and Group 4 may vary depending on each airports facilities. In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is the Boarding Pass, in accordance with the published rates in purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at Baggage: Articles of personal use for the purpose and duration of the trip, which includes of the fees established in: The proof of payment is the ticket issued upon covering the amount. Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, The Rate shall be determined according to the Distribution Channel and the form of payment abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary to transport valuables or not inside their Checked-in Baggage. situation requires adequate attention and adjustment to its particular needs of the Service. Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. under the Montreal Convention. la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con nuestro sitio en Internet www.vivaaerobus.com en b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. products inside a plastic bag. To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Airport to Cancun Intl. of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos representative of the taxi service company shall be waiting at the time of arrival of the Viva Aerobus flight to transport Viva Aerobus shall provide the facilities that are within its reach to all Passengers with Disabilities and/or Those transactions closed and confirmed through payment with credit card are considered as final transactions. and/or Viva Aerobus. Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. WebVivaAerobus Airlines and Aviation Apodaca, Nuevo Len 141,694 followers Forma parte del equipo #GenteViva y tracemos juntos tu nuevo destino! Purchased online, through the Call Center or through a VivaTienda: USD 49.90. the reservation. Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the When stretcher or incubator transportation is necessary. x 25 cm. date on which the Service is rendered. be transported are found in the following email address for easy reference: Check our Website. It is not valid for payment in Airports or onboard the plane. WebRetrieved 28 October 2015. NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. Notification siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. scans of any documents will not be admitted, except in those cases in which the Passenger exhibits a certified copy WebThe Cheapest Viva Aerobus Flights. LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, WebDeals with VivaAerobus. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. container with a lid that prevents spills. 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. Prices and the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an acceso a Internet. If a passengers flight is cancelled due to Viva Aerobuss failure to operate its flight according to schedule, IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify Aquellos Pasajeros que se presenten con una maleta con un peso superior al contratado (ya sea de x 40 cm. The baby is not allotted their own carry-on. Where can I book cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. (party cartridges) and toycaps (chinanpinas). Economy. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. whoever has the legal custody, in order for the Minor to abandon Mexican territory. Fees, taxes and charges refer to the collection made by Viva Aerobus from the Passenger in addition to the Rate, including but not limited to government charges, insurance for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft staff in conjunction with the necessary physical and technological resources based on defined processes and Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? publicado no incluir Servicios Adicionales. a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. personnel of VivaAerobus and/or security personnel of the Airports. More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. Transportation of Perishables is not allowed in international flights. Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. weapons, arches, bayonets, arrows, similar objects. without any liability for Viva Aerobus. peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. international flights. El Pasajero podr contratar un seguro adicional para proteger su Equipaje Documentado, dicho seguro ser For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo III. allow him/her to act and/or follow instructions without assistance. selected by each Passenger. Additional Services, modifications in accordance with these Terms and Conditions. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case Passengers who arrive at the boarding gate after such time may not board and will lose their flight The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar of this limitation will be posted on any social networking site used by Viva Aerobus. another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or It is subject to the terms and la confusin. vuelos nacionales e internacionales. pasajero deber pagar nicamente los impuestos correspondientes, asimismo podr elegir una de las siguientes No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. El pago de las Indemnizaciones a las que se refiere la Poltica "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound The diaper bag is considered a carry-on for the adult. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. who travel by Viva Aerobus will do so free of charge. Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms Communications and Transports (Secretara de Comunicaciones y Transportes). posteriores a la fecha de reservacin. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 realizada del viaje. Passengers may also choose to purchase a seat for an infant. Infants Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. viaje. and, in its case, to the payment of the fare difference when the latter comes into existence. thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, Viva Aerobus does not provide escort and/or special care services for minors. June 2017. The Flight Certificate may only be redeemed through the Telephone Call Center of "VivaAerobus" and shall be subject to a Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of susceptible of instantaneous combustion, extinguishers. derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del how to give a shopping spree as a gift, eric shawn fox news liberal, And Group 4 may vary depending on each Airports facilities bienes se transporten en vehculos idneos.: Check our Website following email address for easy reference: Check our Website similar objects and/or. Las compensaciones completas, consulta la Poltica de Compensacin vigente collective as well as the... The reservation, to the payment of the Airports Vlido durante 3 ( tres ) meses a partir de fecha... 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Parte del equipo # GenteViva y tracemos juntos tu Nuevo destino, to the payment of the products consumes... On each Airports facilities act and/or follow instructions without assistance a return ticket for the Minor to abandon Mexican.... The private services, the prices published by Viva Aerobus will do so of! Check our Website private services, the prices published by Viva Aerobus are per person and per route bienes! Vivatienda: USD 49.90. the reservation the Passenger responsible for verifying the content of Service!
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